Refund & Return

Refund & Return

Thank you for shopping with E-XFL.COM! We want you to be completely satisfied with your purchase. In the event that you need to return a product, please review our Refund & Return Policy outlined below.

1. Eligibility for Returns

Items can be returned within 30 days from the date of receipt, provided they are in their original condition and packaging. This includes all tags, accessories, and documentation that accompanied the product.

2. Initiating a Return

To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Please include this number on the return package to ensure proper processing.

3. Conditions for Return

Ensure that the following conditions are met for returns:

• The item must be unused and in the same condition as when you received it.
• The original packaging must be intact and include all accessories.
• Items that are damaged or altered will not be accepted for return.

4. Refund Processing

Once we receive your returned item, our team will inspect it to confirm its condition. If approved, your refund will be processed within 5-7 business days. The credit will be applied to your original payment method.

5. Non-Refundable Items

Certain items may be non-refundable, including:

• Products that have been opened or used.
• Custom or special-order items.
• Clearance items that are marked as non-returnable.

6. Return Shipping Costs

Unless the return is due to an error on our part (e.g., wrong item sent, defective product), the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return is securely delivered.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference and availability of the product.

8. Customer Support

If you have any questions regarding our Refund & Return Policy, or need assistance with a return, please don't hesitate to reach out to our customer support team. We are available to help you!

Conclusion

At E-XFL.COM, your satisfaction is our priority. We strive to provide high-quality products and excellent customer service. Thank you for choosing us, and we look forward to serving you again!